Terms of Service

Last updated: March 2, 2026

Thank you for using Hain. These Terms of Service ("Terms") govern your access to and use of our mobile application and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you:

Are at least 13 years of age
Have the legal capacity to enter into these Terms
Will comply with all applicable laws and regulations
Accept and agree to be bound by these Terms

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Hain is a restaurant reservation and dining platform that allows users to:

Browse participating restaurants and their branches
Make table reservations at available times
Pay reservation fees securely through third-party payment processors
Check in to reservations using QR codes
Pre-order menu items for their reservation
Track reservation and order status in real-time
Manage their dining history and preferences

3. Account Registration and Security

Registration

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
You may not transfer your account to another person without our consent

Account Security

You are responsible for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms
We are not liable for any loss or damage arising from unauthorized account access

4. Reservations

Making Reservations

All reservations are subject to restaurant availability
You must provide accurate information including party size, date, time, and contact details
Reservations require approval from the restaurant staff before payment can be made
If staff rejects your booking, no payment is required
Once staff accepts your booking, you will be prompted to complete payment within a specified time limit
Your reservation is only confirmed once payment is successfully completed

Reservation Fees

Reservation fees vary by restaurant and are displayed before booking
Payment can only be made after restaurant staff accepts your booking request
You must complete payment within the specified time limit to confirm your reservation
If staff rejects your booking, no payment is required
If you fail to complete payment after staff accepts, your reservation will be cancelled
The amount shown at booking is the final amount you will pay (no hidden fees)
Upon arrival and check-in, the reservation fee may be credited toward your dining bill (at the restaurant's discretion)

Check-In

You must check in to your reservation by scanning the table QR code at the restaurant
Check-ins are only valid within your reservation time window
Late arrivals beyond the grace period (typically 15 minutes) may result in no-show status

No-Show Policy

Failure to check in within the grace period will result in a no-show
Reservation fees are forfeited for no-show reservations
Repeated no-shows may result in account restrictions or suspension

5. Pre-Ordering and Menu Services

Menu items and availability are managed by individual restaurants
Pre-orders must be placed before arriving at the restaurant
Prices and menu offerings may change without notice
Restaurants reserve the right to refuse or cancel pre-orders due to unavailability
Special dietary requests are accommodated on a best-effort basis

6. Payment Processing

Payment Methods

We currently accept QRPH as our payment method through our third-party payment processor (PayMongo)
Additional payment methods (payment cards, GCash, Maya, and others) will be supported in the future
You authorize us to charge your selected payment method for reservation fees and orders
All payments are processed securely through encrypted connections

Payment Terms

Prices are displayed in Philippine Pesos (PHP) unless otherwise stated
Payment must be completed within the specified time limit to confirm your reservation
We do not store your payment information; all transactions are processed securely through our payment processor

Refund Policy

Important: Payment can only be made AFTER restaurant staff accepts your booking. You must manually complete payment to confirm your reservation. Staff rejections result in no payment required, so no refund is needed. If you do not complete payment after staff accepts, your reservation will be cancelled with no charge.

Valid Reasons for Refund

Refunds will be issued in the following circumstances:

1. Merchant-Side Failures (Post-Acceptance)

Staff accepted your booking, but the restaurant was unexpectedly closed when you arrived (e.g., emergency maintenance, power outage)
Staff accepted your booking, but the restaurant later realized they cannot fulfill it due to a private event, kitchen failure, fire, or similar emergency
You arrived on time, but the restaurant gave your table away and cannot provide an alternative table within a reasonable timeframe (30-45 minutes)

2. Technical & Billing Accuracy

You were charged an amount higher than what was displayed at checkout due to a calculation error
A system glitch caused your payment to be processed twice for the same reservation
Payment was charged but the restaurant's system has no record of your booking due to technical failure

3. Legal Redress (Misrepresentation)

The app listed specific features (e.g., "includes 1 free drink" or "VIP lounge access") that were denied by staff upon arrival
You arrived to find the establishment in a state that violates health or safety codes (e.g., active pest issues), making it impossible to dine safely

4. Force Majeure (Unavoidable Events)

Typhoons, severe flooding, earthquakes, or other natural disasters that prevent either you from traveling or the restaurant from operating safely
Sudden changes in local community quarantine levels, lockdowns, or government-mandated closures that fundamentally prevent the reservation from occurring

NOT Valid for Refund

The following situations do NOT qualify for refunds:

Customer-initiated cancellations (regardless of how far in advance)
Customer no-shows (failure to check in within the grace period)
Customer change of plans or personal circumstances
Traffic delays or non-emergency weather conditions
Dissatisfaction with food quality, service, or ambiance (these should be addressed directly with the restaurant)
Staff rejection of booking (no payment is charged in this case)

Refund Processing

All refund requests must be submitted through the app with supporting evidence (e.g., photos, system error messages, official notices)
Refund requests will be reviewed within 7 business days
Approved refunds will be processed to the original payment method within 5-10 business days
We reserve the right to request additional documentation to verify refund claims

7. Cancellation and Modification Policy

Customer Cancellations

You may cancel reservations through the app at any time before your scheduled reservation
Customer-initiated cancellations are not eligible for refunds, regardless of timing
If you have already completed payment, cancellations do not qualify under our refund policy and the reservation fee is forfeited
By completing payment for your booking, you accept that cancellations forfeit the reservation fee

Restaurant Cancellations

If restaurant staff rejects your booking request, no payment is required, so no refund is necessary
If the restaurant cancels your reservation after you have completed payment, this qualifies for a full refund under "Merchant-Side Failures" (see Section 6)
Restaurant-initiated cancellations after payment will be processed as refunds within 7 business days
We are not liable for consequential damages (e.g., travel costs, alternative dining expenses) resulting from restaurant cancellations

Modifications

Reservation modifications (time, party size, table) are subject to availability
Modification requests must be submitted through the app
Restaurants may decline modification requests

8. User Conduct

You agree not to:

Use the Service for any unlawful purpose
Impersonate any person or entity
Make false or fraudulent reservations
Abuse, harass, or threaten restaurant staff or other users
Attempt to manipulate ratings or reviews
Use automated systems (bots) to make reservations
Resell or transfer reservations without authorization
Interfere with or disrupt the Service or servers

Violation of these rules may result in immediate account suspension or termination.

9. Restaurant Partner Relationships

We act as a platform connecting users with restaurant partners
Each restaurant operates independently and is responsible for its own services
Quality of food, service, and dining experience is the responsibility of the restaurant
We are not liable for the acts or omissions of restaurant partners
Disputes with restaurants should be resolved directly with the establishment

10. Intellectual Property

Our Content

All content, features, and functionality of the Service are owned by Hain or its licensors
This includes software, designs, text, graphics, logos, and trademarks
You may not copy, modify, distribute, sell, or reverse engineer any part of the Service

User Content

You retain ownership of any content you submit (reviews, photos, feedback)
By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute it
You represent that you have the right to submit such content and that it does not violate any third-party rights

11. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy
We collect, use, and protect your personal information as described in our Privacy Policy
You consent to the collection and use of your information in accordance with our Privacy Policy

12. Disclaimers and Limitations of Liability

Service Availability

The Service is provided "as is" without warranties of any kind
We do not guarantee uninterrupted, timely, secure, or error-free service
Technical issues, maintenance, or circumstances beyond our control may affect availability

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, special, or consequential damages
Our total liability to you shall not exceed the amount you paid to us in the past 12 months
We are not responsible for restaurant service quality, food safety, or dining experiences
We do not guarantee the accuracy of restaurant information, menus, or availability

13. Indemnification

You agree to indemnify and hold harmless Hain, its affiliates, officers, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your conduct at restaurant establishments

14. Third-Party Services

The Service integrates with third-party payment processors and other service providers
Your use of third-party services is subject to their respective terms and policies
We are not responsible for the availability, accuracy, or reliability of third-party services

15. Modifications to Terms

We reserve the right to modify these Terms at any time
Changes will be effective immediately upon posting in the app
Continued use of the Service after changes constitutes acceptance of the new Terms
Material changes will be communicated through the app or via email

16. Termination

By You

You may terminate your account at any time through the app settings
Termination does not cancel existing confirmed reservations
You remain responsible for any outstanding payments

By Us

We may suspend or terminate your account immediately if you violate these Terms
We may terminate accounts that remain inactive for extended periods
We reserve the right to refuse service to anyone for any reason

Effect of Termination

Upon termination, your right to use the Service ceases immediately
We may delete your account data in accordance with our Privacy Policy
Certain provisions of these Terms survive termination (indemnification, disclaimers, limitations of liability)

17. Dispute Resolution

Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law provisions.

Dispute Process

If you have a complaint, please contact us at hain.supp@gmail.com
We will attempt to resolve disputes informally through good-faith negotiations
If informal resolution fails, disputes shall be resolved through binding arbitration in the Philippines
You waive your right to participate in class action lawsuits

Exceptions

Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.

18. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hain regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.).

19. Contact Information

If you have questions about these Terms, please contact us:

Email: hain.supp@gmail.com

20. Acknowledgment

By using the Service, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You consent to our Privacy Policy
You understand that payment must be completed AFTER staff accepts your booking and within the specified time limit
You understand that your reservation is only confirmed once payment is successfully completed
You understand the refund policy and valid refund circumstances (Section 6)
You understand the reservation, payment, and cancellation policies
You acknowledge that customer-initiated cancellations and no-shows are not eligible for refunds

These Terms of Service were last updated on March 2, 2026. You should review these Terms periodically for changes.